Last updated: April 2026
1. Introduction and acceptance
These terms and conditions govern your use of the website thesocialtenant.co.uk ("the site"), operated by The Social Tenant ("we", "us", "our").
By accessing or using the site, you confirm that you accept these terms and agree to comply with them. If you do not agree with any part of these terms, please do not use the site.
2. Use of the site
The Social Tenant provides free letter generators, guides, and information for UK council and housing association tenants. The site is provided on an "as is" basis and is intended for general guidance only.
We do not guarantee that the site will always be available, uninterrupted, or error-free. We may suspend, withdraw, or restrict access to all or any part of the site at any time without notice.
3. Not legal advice
The information, letter templates, and guides on this site are provided for general guidance only and do not constitute legal advice. We are not a law firm and do not provide legal services.
If your situation is complex, urgent, or involves legal proceedings, you should seek advice from a qualified housing solicitor, Shelter, or Citizens Advice.
4. Letter generators
Our letter generators are designed to help you draft formal letters to your landlord, council, or housing association. The letters produced are for guidance purposes and it is your responsibility to:
- Check the accuracy of all information before sending any letter
- Ensure the letter is appropriate for your specific situation
- Make any necessary changes to reflect your circumstances
We do not guarantee that any letter generated through the site will achieve a specific outcome. The letter generators run entirely in your browser — we do not store the information you enter.
5. Intellectual property
All content on this site — including text, design, layout, graphics, and code — is owned by The Social Tenant or its licensors and is protected by copyright and other intellectual property laws.
You may use the letter templates generated by the site for your own personal, non-commercial purposes. You may not reproduce, distribute, or republish any other content from the site without our prior written permission.
6. Third-party links
The site contains links to external websites, including Shelter, Citizens Advice, GOV.UK, and others. These links are provided for your convenience and information.
We have no control over the content of external websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
7. Third-party advertising
This site displays advertisements served by Google AdSense. These ads are provided by third parties and may use cookies to serve ads based on your prior visits to this or other websites. We do not control the content of these advertisements.
For more information about how Google uses data, please visit Google's advertising policies.
8. Limitation of liability
To the fullest extent permitted by law, The Social Tenant accepts no liability for any loss or damage arising from your use of the site, including but not limited to:
- Any reliance placed on the information, letter templates, or guides provided
- Any inability to access or use the site
- Any errors, omissions, or inaccuracies in the content
- Any action taken or decision made as a result of using the site
Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
9. Governing law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the site shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to these terms
We may update these terms from time to time. Any changes will be posted on this page with an updated "last updated" date. Your continued use of the site after any changes constitutes acceptance of the revised terms.
11. Contact
If you have any questions about these terms, please contact us or email hello@thesocialtenant.co.uk.