How to complain about damp and mould in a council house
Damp and mould are among the most common complaints in social housing. This guide explains how to make a formal complain...
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Guides for repairs, rights, complaints, and eviction worries
Need context before using a letter tool? These guides walk you through the process, your rights, and what to expect — in plain English.
What to do when your council or housing association won't do repairs
If you have reported a repair and nothing has happened, you are not stuck. This guide explains the timescales your landl...
How to make an emergency repair request to your council
No heating, a burst pipe, or dangerous electrics — some repairs cannot wait. This guide explains what counts as an emerg...
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Browse all guides covering repairs, complaints, rights, and more.
How to refer your landlord to the Housing Ombudsman
If your landlord has failed to resolve your complaint, the Housing Ombudsman can investigate and ord...
What is Section 21 and how do you challenge it?
Receiving a Section 21 notice can be frightening. This guide explains what it is, when it may be inv...