Common questions
No. All tools and guides are free to use without signing up or creating an account.
Yes. Each letter tool gives you the option to copy your letter, print it, or download it as a PDF.
No. The information and letter templates on this site are provided for general guidance only and do not constitute legal advice. If your situation is complex or urgent, seek advice from a qualified housing solicitor or contact Citizens Advice.
Yes. You can use our contact page to send a message. We aim to respond within 3 to 5 working days.
The Social Tenant is built for council and housing association tenants in England and Wales who need practical help with housing problems like repairs, damp, complaints, and eviction.
Each tool asks you a few simple questions, then generates a letter you can personalise. You can copy, print, or download the letter as a PDF.