Emergency repairs request

For urgent issues like leaks, no heating, or dangerous defects — create a stronger written request with next-step guidance.

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Enter your details

Your full name

Your address

Landlord or council name

Their address (if known) (optional)

What is the emergency?

Describe the problem

When did you first report it?

Are there vulnerable people in the home? (optional)

Dear Sir/Madam,

Yours faithfully,

Email to yourself

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Send immediately

Send this letter by email right now. Follow up with a phone call to the emergency repairs line.

Keep records

Note the date and time you sent the letter, who you spoke to, and any reference numbers.

Call Environmental Health

If nothing happens within 24 hours, contact your local council Environmental Health team directly. They can force the landlord to act.

Repairs

Create a clear formal complaint to your council or housing association about damp, mould, and poor living conditions.

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Repairs

Follow up overdue or ignored repair work with a stronger written request you can copy, print, or save as a PDF.

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Complaints

Take the next step when your landlord has ignored, delayed, or mishandled your complaint.

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