Damp and mould complaint letter

Create a clear formal complaint to your council or housing association about damp, mould, and poor living conditions.

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Enter your details

Your full name

Your address

Landlord or council name

Their address (if known) (optional)

When did the problem start?

Describe the damp or mould problem

What have you reported already? (optional)

Any health or safety concerns? (optional)

Your letter

Dear Sir/Madam,

Yours faithfully,

Email to yourself

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What happens next?

Send your letter

Copy or download the letter and send it to your landlord or housing association by email or post. Keep a copy and note the date you sent it.

Allow time for a response

Your landlord should acknowledge your complaint and arrange an inspection. A reasonable response time is 14–21 days.

Escalate if ignored

If you receive no response or the repairs are not carried out, you can escalate to a formal stage 2 complaint or refer the matter to the Housing Ombudsman.

Read the full guide

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