Housing Ombudsman referral letter

Take the next step when your landlord has ignored, delayed, or mishandled your complaint.

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Enter your details

Your full name

Your address

Landlord or housing association name

Their address (if known) (optional)

What is your complaint about?

When did you first complain?

Complaint reference number (if any) (optional)

What response have you had?

What outcome are you looking for?

Dear Sir/Madam,

Yours faithfully,

Email to yourself

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Send this letter to your landlord

This puts your landlord on notice that you are escalating. Send by email and keep a copy.

Submit to the Housing Ombudsman

Visit housing-ombudsman.org.uk to submit your complaint online. You will need your complaint history and this letter.

Await the Ombudsman's decision

The Ombudsman will investigate and can order the landlord to take action, apologise, or pay compensation.

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