Housing Ombudsman referral letter
Take the next step when your landlord has ignored, delayed, or mishandled your complaint.
Understand what a Section 21 notice means and create a response letter where appropriate.
Dear Sir/Madam,
Yours faithfully,
Send to your landlord or their agent by email and post. Keep copies of everything.
Contact Citizens Advice, Shelter, or a housing solicitor as soon as possible. Many offer free initial advice.
A Section 21 notice does not mean you must leave by the date on the notice. Your landlord must get a court order before you can be required to leave.
Take the next step when your landlord has ignored, delayed, or mishandled your complaint.
Create a clear formal complaint to your council or housing association about damp, mould, and poor living conditions.
Follow up overdue or ignored repair work with a stronger written request you can copy, print, or save as a PDF.