Repairs not completed letter

Follow up overdue or ignored repair work with a stronger written request you can copy, print, or save as a PDF.

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Enter your details

Your full name

Your address

Landlord or council name

Their address (if known) (optional)

What repair is needed?

When did you first report it?

Repair reference number (if any) (optional)

What contact have you had since? (optional)

Dear Sir/Madam,

Yours faithfully,

Email to yourself

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Send your letter

Send by email or post to your landlord or housing association. Keep a copy with the date.

Wait for a response

Give your landlord 14 days to arrange the repair. If they have a published response time, note it.

Escalate if needed

If nothing happens, escalate to a formal complaint, contact your local councillor, or refer to the Housing Ombudsman.

Repairs

Create a clear formal complaint to your council or housing association about damp, mould, and poor living conditions.

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Urgent

For urgent issues like leaks, no heating, or dangerous defects — create a stronger written request with next-step guidance.

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Complaints

Take the next step when your landlord has ignored, delayed, or mishandled your complaint.

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