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Free public-help tools for UK social housing tenants

Clear steps. Strong letters. Real help.

Create practical complaint and housing letters in minutes, understand your rights, and find straightforward guidance for repairs, damp, evictions, ombudsman complaints, and more.

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Free to use No sign-up needed Built for UK council & housing association tenants
Fast to use Short forms, not long paperwork

Get to the letter you need quickly without digging through pages of legal jargon first.

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Practical help Turn housing problems into clear next steps

Each guide leads into a letter, escalation path, or action you can take straight away.

Tenant focused Made for council and housing association tenants

Focused on the issues social tenants actually face, from damp and repairs to complaints and eviction worries.

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Choose a letter tool to get started. Each one walks you through a short form and generates a clear, practical letter you can copy, print, or download.

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Repairs01

Damp and mould complaint letter

Create a clear formal complaint to your council or housing association about damp, mould, and poor living conditions.

Most used toolGenerate letter
Repairs02

Repairs not completed letter

Follow up overdue or ignored repair work with a stronger written request you can copy, print, or save as a PDF.

Quick and practicalGenerate letter
Urgent03

Emergency repairs request

For urgent issues like leaks, no heating, or dangerous defects, start with a stronger request and next-step guidance.

For urgent problemsGenerate letter
Complaints04

Housing Ombudsman referral

Take the next step when your landlord has ignored, delayed, or mishandled your complaint.

Formal escalationGenerate letter
Eviction05

Section 21 challenge letter

Understand what a Section 21 notice means and create a response letter where appropriate.

Know your rightsGenerate letter
More help06

Browse all letters and guides

Explore repairs, complaints, anti-social behaviour, data requests, rent arrears, mutual exchange, and more.

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Guides that explain what to do next

Need context before writing a letter? These guides walk you through the process step by step.

Featured guidance

Most searched How to complain about damp and mould in a council house

Understand what to include, how long to wait, and when to escalate the issue if nothing happens.

Read guide →
Know your rights What is Section 21 and can you challenge it?

A clear introduction to notices, timings, and what you should do before responding.

Read guide →

More support

How to make an emergency repair requestView article →
How to refer your landlord to the Housing OmbudsmanView article →
What counts as landlord harassment in the UK?View article →
How to request a mutual exchangeView article →

Looking to swap your home?

MutualExchange.uk helps social tenants find swap partners across the UK. Free to browse, built for council and housing association tenants.

Visit MutualExchange.uk